How much notice do I need to give to cancel a lesson?
24 hours notice must be given to cancel or reschedule a lesson. Any less than 24 hours will be counted as a lesson and charged at the full rate
If you have started your block of lessons we cannot offer any refund for lessons you do not attend. We can however accept that the lessons are transferred to someone else at no charge. We are flexible for a block booking to be used up for more than one person.
When can I redeem vouchers?
You can redeem your voucher anytime within 12 months of payment. Ordinarily we book block bookings in successive weeks, but you will not loose lessons for holidays if you give us 48 hours notice prior to the lesson. Your next lesson in the block will then be moved to the following week.
If I fail to show up for a lesson will I be charged?
Yes. If you do not give us notice that you will not be attending a lesson that lesson will be included in your paid block.You must give 24 hours notice if you wish to reschedule a lesson.
What if I turn up late for a lesson? Will I still get the full lesson time?
If you turn up late for a lesson you will get the remainder of the lesson time only. During quiet times of day you may get a little time added on to the teacher discretion if there is not a student booked in directly after you.